Experience: 3-4 years of experience in providing L1/L2 support in Telecom/VAS domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.

Skills : Advanced knowledge of Telecom , Networking and UNIX or other OS Administration, Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions , Problem debugging/isolation skills for applications/DBs /Interfaces , Vendor co-ordination and conflict mgmt skills , Documentation, Shift operations planning and co-ordination , Reporting & Presentations , Write well constructed shell scripts with functional routines, Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis, Thorough understanding of monitoring and reporting tool & Processes, Excellent communication skills in English and local language - Written & Oral. Expertise in MS Office suite

Responsibilities : To operate under 24x7 basis, Understand the impact of particular processes along with what processes should be running on a server & how they should be configured , Solid understanding of storage, including SS7 link utilizations, SAN. Handle Incidents/Faults/Service requests escalated by L1 teams , Provide /coordinate RCAs and implement/coordinate Problem mgmt and Change management for VAS services , Performance mgmt including analysis of details with recommendations, Provides assistance to team members to achieve individual and team tasks , Demonstrates self assurance in own actions, judgments and capabilities , Work together with external technical groups in order to resolve customer issues effectively , Actively troubleshoot monitoring and reporting issues, trouble shoot & resolve issues w.r.t tools integration, Adheres to company asset usage policies. E.g. Internet usage and customer