Emergency 24 hour helpline

A service provided by insurers, often using third party service providers who are available to offer the customer in an emergency; advice, guidance and, wherever possible, put them in contact with a supplier who can help them in the circumstances. An example would be where there is an escape of water which is gushing out and the customer needs a plumber immediately. It is worth noting that the situation for which they are obtaining assistance may not be covered under the insurance policy and the customer will then be responsible for paying any fees and charges

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